Privacy Policy
solarithuvox Beauty & Color Theory Education Platform
Introduction and Scope
solarithuvox operates under Australian privacy legislation, primarily the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our color theory and makeup education platform at solarithuvox.sbs.
We're committed to protecting your privacy and handling your personal information responsibly. This policy covers all aspects of our data collection and processing activities, including website interactions, course enrollments, and communications.
Australian Privacy Framework: As an Australian-based educational platform, we comply with the Privacy Act 1988 and the 13 Australian Privacy Principles (APPs). These principles govern how we collect, use, disclose, and manage your personal information.
Information We Collect
We collect various types of information to provide and improve our color theory education services. The information we gather falls into several categories, each serving specific purposes for our educational platform.
| Information Type | Examples | Collection Method |
|---|---|---|
| Personal Identifiers | Name, email address, phone number, postal address | Registration forms, contact inquiries |
| Educational Data | Course progress, assignment submissions, skill assessments | Learning management system, interactive exercises |
| Technical Information | IP address, browser type, device information, usage patterns | Automatic collection via cookies and analytics |
| Communication Records | Support tickets, feedback forms, survey responses | Direct communication, feedback systems |
| Payment Information | Billing address, payment method details (tokenized) | Secure payment processors |
We collect information directly from you when you register for courses, contact our support team, or participate in our educational programs. We also gather information automatically through your use of our website and learning platform.
How We Use Your Information
Your personal information serves specific purposes related to our educational services and platform operations. We use your data to enhance your learning experience and maintain the quality of our color theory education programs.
We process your information based on various legal grounds under Australian privacy law, including consent, contract fulfillment, legitimate interests, and legal compliance requirements.
Your Privacy Rights Under Australian Law
Under the Australian Privacy Act and APPs, you have significant rights regarding your personal information. We respect these rights and provide clear processes for exercising them.
Access Your Information
Request copies of personal information we hold about you, including educational records and communication history.
Correction Rights
Request corrections to inaccurate or outdated information in our records, ensuring your data remains current and accurate.
Deletion Requests
Request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
Use Restrictions
Object to certain uses of your information or request restrictions on processing for specific purposes.
Data Portability
Request your information in a portable format to transfer to another service provider where technically feasible.
Complaint Rights
Lodge complaints about our privacy practices with us directly or with the Office of the Australian Information Commissioner (OAIC).
Exercising Your Rights
To exercise any of these rights, contact our Privacy Officer using the details provided below. We'll respond to your request within 30 days and may require identity verification for security purposes. Some requests may involve fees as permitted under Australian privacy law, though we'll inform you of any costs before processing your request.
Information Sharing and Disclosure
We share your information only in specific circumstances and with appropriate safeguards. Our approach to data sharing reflects our commitment to protecting your privacy while delivering quality educational services.
Service Providers: We work with trusted third-party service providers who assist with platform operations, including payment processing, email delivery, analytics, and cloud hosting. These providers are contractually bound to protect your information and use it solely for specified purposes.
Legal Compliance: We may disclose information when required by Australian law, court orders, or regulatory authorities. This includes cooperation with law enforcement agencies and compliance with taxation and consumer protection requirements.
Business Transfers: In the event of a merger, acquisition, or asset sale involving solarithuvox, your information may be transferred as part of the business assets, subject to the same privacy protections outlined in this policy.
Consent-Based Sharing: We may share your information for other purposes with your explicit consent, such as partnerships with other educational institutions or participation in industry research projects.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Any data sharing arrangements include strict confidentiality and security requirements.
Data Security and Protection Measures
Our Security Framework
We implement comprehensive security measures to protect your personal information against unauthorized access, use, disclosure, or destruction. Our security approach includes technical, administrative, and physical safeguards.
Encryption Standards
All data transmission uses TLS encryption, and sensitive information is encrypted at rest using industry-standard algorithms.
Access Controls
Strict role-based access controls ensure only authorized personnel can access personal information on a need-to-know basis.
Regular Security Audits
We conduct regular security assessments, vulnerability testing, and compliance reviews to maintain robust protection.
Staff Training
All team members receive privacy and security training to ensure proper handling of personal information.
Incident Response
We maintain comprehensive incident response procedures to quickly address any potential security breaches.
Data Backup
Secure backup systems ensure data integrity while maintaining the same privacy protection standards.
Data Retention and Deletion
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and serve our legitimate business interests.
Educational Records: Course progress, certificates, and learning assessments are retained for seven years after course completion to support credential verification and educational continuity. This retention period aligns with Australian educational record-keeping requirements.
Account Information: Basic account details are retained for the duration of your active engagement with our platform, plus three years after account closure for customer service and legal compliance purposes.
Communication Records: Support tickets, feedback, and general communications are retained for three years to ensure continuity of service and resolve ongoing issues.
Technical Data: Website analytics, usage logs, and technical information are typically retained for 12-24 months for platform optimization and security monitoring purposes.
Financial Records: Payment information and transaction records are retained for seven years in accordance with Australian taxation and financial record-keeping requirements.
Deletion Process: When retention periods expire or you request deletion of your information, we securely remove data from our active systems. Some information may remain in backup systems for a limited period but becomes inaccessible for regular business purposes.
International Data Transfers
While solarithuvox operates primarily within Australia, some of our service providers may process information outside Australia. When international transfers occur, we ensure appropriate safeguards protect your information.
We only transfer information to countries with adequate privacy protections or implement additional safeguards such as standard contractual clauses, binding corporate rules, or certification schemes that ensure equivalent protection to Australian privacy standards.
Before any international transfer, we assess the privacy laws and practices of the destination country to ensure your information receives appropriate protection. We maintain records of all international transfers and the safeguards implemented.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. We use both essential cookies required for platform functionality and optional cookies for analytics and marketing purposes.
You can control cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may affect platform functionality, but you can still access most educational content and services.
We provide clear information about cookie purposes, duration, and data collection practices through our cookie policy, which forms part of our overall privacy framework.
Children's Privacy
Our platform is designed for adult learners and individuals over 16 years of age. We do not knowingly collect personal information from children under 16 without appropriate parental or guardian consent.
If we discover we have collected information from a child under 16 without proper consent, we will delete that information promptly. Parents and guardians who believe we may have inadvertently collected their child's information should contact us immediately.
Policy Updates and Changes
We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes that affect your privacy rights, we'll notify you through email or prominent website notices.
Minor updates for clarity or administrative purposes may be made without individual notification, but we'll always update the "Last Updated" date at the top of this policy.
We encourage you to review this policy periodically to stay informed about how we protect your information and respect your privacy rights.
Privacy Contact Information
For privacy-related questions, concerns, or to exercise your privacy rights, please contact our Privacy Officer:
Privacy Officer - solarithuvox Level 2 Times Square250 McCullough Street
Sunnybank QLD 4109
Australia Email: privacy@solarithuvox.sbs Phone: +61 8 8132 1322 General Inquiries: info@solarithuvox.sbs
You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you're concerned about our privacy practices.